The gap between banking service and satisfaction

It seems treasurers are hard to please. Based on research compiled by East & Partners, the level of satisfaction of transaction banking services in Asia is misaligned with the quality of service they are getting.
By Daniel Flatt
Jul 30, 2013
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It will be no surprise to transaction bank relationship managers that CFOs and treasurers clients are tough customers to please. Based on East & Partner research, the gap between the the level of satisfaction versus the importance of the service can be quite wide.

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